Australia Post - St Kilda West LPO

The staff here are really lovely and always helpful. I really appreciate all of their effort during these times.

This post office keeps going from bad to worst. Website says its open from 7.30 to 5, rock up at 7.45 and the guy says no they open at 9am. I have been in here heaps of times at 7.30am. And 2 weeks from Xmas. No wonder Australia post has such a bad reputation.

Super friendly, helpful and efficient staff members. I came in today with several bags of packages and not only did the staff here do it quickly and efficiently, but while managing to keep the other queues short and moving fast. Definitely recommend this post office!

Unfortunately the staff of this post office has been extremely incompetent and wasted a lot of my time. After having received a card to collect my parcel at this office and going there to collect it, I was told by a Chinese lady who barely spoke English that my parcel hadn’t arrived yet and I should come back later. I returned home and came back later that afternoon once again trying to collect my parcel that was meant to have been delivered the previous day and was told again that my parcel was not there and if I could provide them with a tracking number. Not having received one, the Chinese lady told me to call the Australia Post Hotline and enquirer there about the whereabouts of my package. I remained inside the store and called the hotline from there and, after waiting 10 minutes in the queue, the Chinese lady came back to me letting me know that they have now found my package. What would have happened to my package if I hadn’t waited inside the store to call the hotline and instead had relied upon the hotline to locate a parcel that was correctly dropped at this very office but couldn’t be found by its staff? Even though my last name was in big fat capital letters clearly written on the top of the parcel, her explanation was that the parcel didn’t also have my first name fully spelled out, but instead, only the first initial. She then requested my to see my ID (drivers license) two more times, which, by now, I had already showed her three times. After finally walking out of the store, the Chinese lady asked me a sixth time for my ID now telling me she needs to scan the package and record the last 4 digits of my drivers license. she also asked me which state the license was issued, even though this is clearly stated on the license. How somebody with apparently zero knowledge of reading a basic ID document and zero customer service skills can work at a place Iike this remains a mystery...

I always have good experiences at this post office :-) super friendly staff!