Asteron Life

Looking at my bank account today and noted my life insurance direct debit had doubled. When I called Asteron I was advised the premium had gone up and they had sent me a letter. As I had recently moved I did not receive this. They did not email me this information to me. They would not provide a refund after paying a policy with them for nearly 30 years. I looked up other companies and this rise is double that of other insurance companies. No loyalty and a rip off company. Steer clear.

If I could give negative stars for their response to numerous calls and emails left, I would. As one reviewer here said, gave up after waiting more than half an hour in the past 2 days for someone to pick up my calls. Sent emails and still no response. If this is the type of response one gets just requesting for statements, what happens if I have to make an urgent claim? Will be cancelling my insurances with them.

Yesterday gave up waiting after an hour. Today gave up after a half an hour. All I want to do is renew the expiry date of my card.

I have sent an email request for a response, waited on the phone for an hour, then requested a phone call back through your automated system with NO response. This has made me want to cancel my policies even more. I did not receive my statement (still waiting). Once again I am on hold for a long time waiting for someone to answer so I can cancel my policies.

Extreme unsatisfactory to ring Asteron Life. Still waiting 3/4 hour for someone to answer phone.