Australia Post - The Glen Post Shop

First day know that express international post needs to put destination address in ENGLISH!!nOnly country in EN is doable in other post shop!!!n? Macao’s address is in Portuguese, and Chinese, where I m gonna translate to English!

Always love going to Australia Post. Most of the staff are friendly and cheerful and more than competent

Very disappointing service and rude staff. Tracy was entirely unhelpful when asked a question politely. I completely understand that employees are under stress and busy during COVID, but as someone working as an essential worker too, I know how easy it is to give someone a smile or respond nicely (at the bare minimum.) The employee rolled her eyes and seemed extremely annoyed during the interaction. If you are unable to be helpful, kind or show some empathy, perhaps customer service is not the best pathway.

absolute 0 star if it allows , staff don't know how to certify doc with unprofessional attitude . Stay away from this place and save your own time!!

This shop is hopeless and the shop manager lies. The manager/owner lied as they did NOT take the responsibility and pay for the loss for the clients.nMy item was damaged when it arrived international with air post. I lodged a claim with Australia Post. Australia Post advised my item was not covered because my item was NOT Packed properly by myself, which was confirmed by the shop manager/owner . Actually the fact was that a staff (male) packed and wrapped my item because of COVID-19.