Allianz Australia Insurance Limited

This car insurance is a none other than a real life joke. Just wanted to know the reason, the smash repair demanded excess fees for fixing my car, although I was not at fault and the third party excepted responsibility and lodged the claim on 24/2/21.nI was declined to pick up my car and wanted bit of help from ALLIANCE ud83dude31. It took 15 minutes to get someone from other side, I was asked to fill up a description form, although all detail descriptions was done on 24/2/21.nI fill them up, emailed it and rang again. It took 21 minutes to get someone, had to start from beginning again. I just requested, if she could eliminate the excess fees as there’s no dispute, and I can pick up my car without paying the excess. I was put on hold for 42 minutes, totally new person turned up, asked me the reason for ringing him, I explained again, he listened comely and stated I was transferred to the wrong territory and put me on hold again to direct me to the right department. Another 5 minutes, I was get disconnected.nRang back again, this time I requested a call back. I got a call after 25 minutes, Went through from beginning again. She advised me to pay the excess, pick the car and solve it later or wait until tomorrow morning to get a phone call.nNever experienced such a lack of coordination, unprofessional service ever.

This company is a joke. Called five times just want to figure out whether my health insurance covers a simple surgery. And I got five different answers. But none of these answers really answered my questions!!!! How hard is it? I just want to know does my insurance cover the freaking surgery? I provided everything, surgery item number, hospital name, hospital quote, surgeon quote, literally everything! It just a simple yes or no. You are the insurance provider and you don’t even know whether it’s cover or not. That’s completely insane!

Really unhappy with this company. I had my contents insurance with them for 4 years. Then early in march I received a text saying that I hadn't renewed my insurance and that I had 21 days to renew or I wouldn't be covered. Which would have been fair, except I never received my renewal information, by post or email. I attempted to call customer care but was on hold so long I hung up and sent an email instead. Upon trying to log into my online account with them I kept getting an error message saying I didn't have an account? A few days later, late one night, I had my renewal emailed to me. As it was late, I decided to read it over the next morning. However by morning I had received a second email saying my policy had been cancelled and I was no longer covered, well within the 21 days I supposedly had to pay.nThen a fortnight or so later, I received an email from Allianz asking me to give feedback on how satisfied I was with the process of cancelling my policy. Are you kidding? Well, since they wanted my answer so badly, here it is. And here it will be on any other forum I am able to find. Good riddance!

Bannana Bread

Please don’t sign up with these guys they are not trustworthy. They are way too overpriced and just because I was late for a day for their cool off period they refunded 49 of the 170 dollars. Big companies like these take your money and they are not even sorry for it.nnThe operator on the phone even didn’t give feel concerned. The apology was fake.nnStay away from them