I-MED Radiology Network

terrible customer service the two times i have been here. I find the receptionists to be rude and arrogant. Lucky the people doing the ultrasounds are friendly otherwise im sure this business would go under. Some people attending Imed werribee would be dealing with some horrible outcomes or problems and a smile or just general politness goes a long way.

Visited Imed mercy Werribee for ultrasound and was pleased to see the well planned and smooth operations. COVID Checkin was simple and done well to operate with max efficiency.nThe radiologist Mark was friendly and thorough in his tests. Took time to review and check every detail and confirm everything was ok. He shared details throughout and advised the average and measurements we saw.nCompared to some other local radiology I’ll rate this very good and kudos to Mark and team

Booked in for a DEXA with a bulk billed referral from my GP and was informed by staff on the day that they would be charging a $120 fee.nnTwo different staff members were spoken to during the booking process and cited the referral, neither of them mentioned the possibility of a fee for a bulk billed scan - let alone a fee of over $100. What a joke.

Team, a request please pass the message to reception(Helen) that she is receptionist, not to make judgements and being rude.nnI went with my wife for US scan, 9 weeks pregnant and wife knows little bit about English. She was already under stress due to some spotting that's why we had to go for urgent scan. Helen was not listening to me as an interpreter and she wanted all the answers from my wife. I don't have issues why she asks questions but if I had used the same tone like she did, then I would have been shown the poster of unacceptable behaviour. She compared my situation with her in terms of providing phone number. How can she judge us if she won't know anything about us.nnI was not there for fun or having a nice day out, she has to understand that families are already stressed out. If someone is trying to interpret or trying to help, she should listen and be polite. If my wife would be able to communicate or come on her own then why would I take a day off. My wife was so stressed about her behaviour.nnMy wife kept asking me about her In waiting area as she was so stressed out that how would she answer when she has to communicate on her own when she will be seen for scan.nnHaving pregnancy issues are so stressful, we need support not attitude towards needful. If she starts listening then things might change.nnShane who has done the test is legend, he had no issues if I was interpreting for her. I rate him more than 5 star but this review is for person at the front desk.

Today was my first time there. The green line on the floor is very useful as it made finding the radiology easy. I saw Shane who was on time, was a nice guy, pleasant to talk to. Really good experience.