Melbourne Skin & Dermatology

Such an amazing clinic and staff. Cannot thank sue and Chris enough especially. I was being managed somewhere else prior to finding them and my experience here was 10 x better. Thank you so very much

TLDR: I wouldn’t recommend the practice. I was unhappy with the manner and body language of the dermatologist which conveyed that they didn’t truly care about my well-being, and upon providing private feedback via email they couldn’t even respond to me themselves. I even asked if it was me who did something wrong to offend them, but alas I guess I’ll never know.nnReceptionists and nursing staff worthy of at least 4 stars! My previous dermatologist Emma was also quite good, but then she moved to a different country. The dermatologist however, in my experience, doesn’t seem to convey care for me as their patient particularly in my last consultation at the practice. Upon emailing the practice with my feedback on the consult about my dermatologist’s manner (along with other things), all they had the time for was getting Sue (a brilliant, friendly, and caring receptionist) to call me back. They didn’t respond to my feedback at all and Sue passed on the message that they’re “sorry you interpreted the consult that way”. When your dermatologist asks, “is there anything else?” with a tone I didn’t appreciate about 2.5min into your consultation when they’re meant to know your medical history it just doesn’t convey care, because if they did care wouldn’t they just ask how my other skin problems are progressing? I’ve been attending the clinic since 2018, I thought I would at least deserve at a minimum a brief email from them responding to some of the things I mentioned in my email or telling me their point of view. But no, I guess they just don’t care if I leave the clinic after 3 years, bu$iness must be pretty good.

Was able to get an urgent appointment at the request of my GP very quickly. The receptionist ladies were so lovely and helpful both on the phone and in person when I arrived. Dr Chris Jalilian was extremely friendly and helpful and gave me a treatment for my condition which has helped immensely. The clinic is lovely and new and I would recommend this clinic to anyone.

Staff are fantastic (super nice), and my dermatologist (Dr Jane Li) was extremely welcoming and understanding. Wait time wasn't long at all. Highly recommend

Very friendly, helpful and professional staff.