Nature's Hair & Beauty Supplies

Knowledgeable, friendly, and helpful staff. Large range of stock. Easily accessed.

Very clean, neat and tidy. Had a very great range of products for afro hair. Staff very pleasant.

Poor customer service. I bought a lipstick from the brand Nanacoco close to the checkout counter. I had an awful reaction - huge itchy and painful pimple on my upper lip the first time wearing it. I immediately tried to reach the company, didn't get any answer. A friend of mine went to the store to get their phone number, I contacted them to discuss their return policy. Nothing was offered. No refund, nor exchange, nor store credit. I do wear makeup quite often, and never in my whole life have I had such a reaction. Very disappointing. When you go to Mecca's, Sephora or priceline, the situation wouldn't be handled this way.

Absolute poor quality products and services!!! They don't even deserve the 1 star. My sister purchased hair extensions from the shop in Blacktown around 4pm on the 15th of August, 2020. Once she opened them the same day when she got home, she found the hair thickness and quality was inconsistent with lots of empty patches/thinning and poor stitching near the clips. She called the shop immediately the same day and the girl who sold her them told her to bring them in so she could see it the next day as they were closing. My sister went in and found the owner as well as the sales girl already fully refusing to discuss the issue and refused to exchange or refund the product. The customer service afterwards was absolutely disgusting with the owner, Moussa, refusing to refund/exchange or discuss the situation with us on his basis being that they did not offer any returns during COVID and threatened to call the police on us if we didnt leave the store. We have already reported to Fair Trading NSW as we have been treated as if they are above the law. It is also on their website that they offer refund or exchange within 14 days but me and my sister went back the next day and back again in the same week and they completely disregarded it. Trust me, do not buy from these people! They are a RIP off.

Good place to shop, good customer service.