Blowdry Boutique

Great experience. Such good value for money considering the detail and care that went in. Will be going back more regularly to see Hannah. Staff were all friendly and welcoming.

I made an appointment 4 weeks ago for my hair to be done for my 40th birthday. I turned up, on time to find the doors shut. I called the double bay salon (because the Mosman number just rang out) only to be told they were short staffed and I should have received a call on Wednesday to let me know. I was fully dressed, with make up on, ready to go straight to my birthday lunch. There was no missed call, text, or email. THE MOST UNPROFESSIONAL SERVICE. The fact it was my birthday lunch and the woman on the phone kept telling me I didn’t answer my phone on Wednesday couldn’t have made the experience any worse.

I had been to Blowdry Boutique a few times and planned to go many more given that its location is very convenient for me. I booked an appointment for what I was sure was 07/11/2020. On Saturday, a week before my appointment, I got a call from a woman there questioning where I was. Needless to say I was rather confused, explaining I was actually booked in for the following week. In an incredibly rude and aggressive tone, she told me “no you didn’t. You booked for today, we will still be charging you” and proceeded to hang up before I could enquire further. I went straight to my text messages where there was NO SMS reminder for my supposed appointment. My emails contained a confirmation booking and that a $50.00 payment was successfully made but with absolutely no reference to the date of the appointment. I called back and asked them if there was anything that could be done as I had already paid and this was clearly a very genuine mistake on both of our parts. In an unprofessional and condescending tone she said it was too bad, insisting I would have been sent a text message (which I never was). It’s safe to say I will never go back here after experiencing the most unprofessional and rude “customer service”. She could have easily calmly explained the situation to me and shown a tiny bit of empathy to a clear misunderstanding. Unfortunately, it’s clear she has no regard for the proper treatment of loyal customers.

Excellent! Love this place. The staff are friendly and professional. I have been there 4 times now and Nick who has done my hair makes me look and feel glamorous every time. Thank for providing a wonderful service. Minnie

I had what I’m assuming was a junior who was extremely rough with my hair knocking me constantly and knitting my hair - she also did my fringe last and now my hair looks absolutely shocking - I will be redoing my hair before I go out won’t ever be returning. I strongly suggest you do not visit this salon if you want a good Blowdry