Australia Post - Bakery Hill Post Shop

Went in to collect a parcel that was authorized online to be picked up by me (ordered by my partner) and showed the lady the online ticket and she told me if he was the one who ordered it she needed to see him and his ID. I was so confused because this definitely didn't need to happen. My partner had to leave work today to pick up the parcel, and then asked if they made the right call turning me away. They lady that served my partner agreed that if I had my online ticket to authorize picking up someone else's parcel then they shouldn't need ID of the person who ordered it.

Why do most of these Aus post employees think they're better than the customers they serve? Went there today to pay rego, explained I'm now on a health care card so the payment wasn't the same as listed on my rego bill, began to show email from Vic roads confirming concession price. Was told by the guy " I don't need to see that, I need to see the amount which is usually on the bill". He told me Vic roads needed to send me a new bill! Asked him to try putting in the amount shown in the email, he said probably wouldn't work. Low and behold it did!! The whole time this guy was condescending, telling me Vic roads puts concession price on bill. Aus post workers need to remember they don't know everything, sometimes customers have gone online to sort things out- prior to going to the post office to pay!!! If it wasn't for the easy parking and proximity to home, I wouldn't even go there.

Received a fragile box delivery on a blizzardly Sunday. Heard it being dropped onto the concrete from inside the house, just as I witnessed him doing across the road a couple of days prior. In response to my commiserations on working during a miserable Sunday, he responded with a comment about people buying shxx. Kmart packed excellently, but sure enough a platter and teapot were broken. Plenty of people are out of work, and need that guys job. Will update once I've spoken to Auspost.

Rudest staff....had issues in the past and complained to head office where I was told I was correct and they would retrain staff. Tried to get paper work authorised & had to take in birth cert & drivers licience today and told my birth cert was not acceptable even though it was an official doc used before for passport ,purchasing a home ??!!. Went to an agency told me he receives numerous complaints re Bakery Hill and the staff enjoy playing god. Finally got paper work sorted with no questions about my birth cert. Will never steep foot in there again, disgusting service..Head office train staff on 101 customer service and understanding basic legal documents

I always get excellent service at this post office. Lovely, friendly staff who are always willing to help me to find the best postage option.