Apple Hornsby

The store manager and the technicians are very impatient when dealing with battery issues in the older model. I bought an new iPhone 7 from the post office for my dad. In only two weeks the battery started dropping fast in the indicator. I came to the store THREE times and followed what they asked me to do, installed as new, erased again etc. it still happens. None of the staff listened carefully and kept telling me it shows no problem on their software scene. None of them shows any care to the bad experience of a customer. When I complained nicely they immediately said to me left me at the service desk and tried to find another person to help me, WITHOUT saying what I should expect next. The problem is still there with my phone. I will replace the battery wit other vendor. Very disappointed with the service standards they were following. It totally ruined my used-to-be good experience with this store. Does not deserve to be called genius-bar all the time.

Waited 30 minutes to be served

This is the best Apple store I have been to in Sydney with such great service and product knowledge. The guys at the genius bar were so helpful and fixed a problem with my MacBook on the spot for me while, Penrith and Castle Hill told it would be a 2 week wait.

6 Stars to Gary and his colleagues for helping me return to Apple. Telstra made the sign up process challenging (to say the least) for both the staff at Apple and I. Gary not only had the patience to help me, he was committed to the cause and wasn't too proud to ask for help. Although the sign up was stressful and complicated, we certainly got there in the end.

Quick and friendly service. They diagnosed our battery issues swiftly and offered a solution without pressure to buy.