Liquorland Belmont (Citi Centre)

Today I purchased some items from Coles while my best friend bought 4 Jack Daniels.nWe then went to visit friends and had 1 can each.nOn our return to the store , on our way back home, I ran to the ladies and asked my friend to choose a nice bottle of wine to have with dinner later (he has experience working at cellar door and always makes a nice selection).nWhen I returned from the lavatory my friend was upset. I asked him why.nHe explained that the staff member, Debbie, was rude and had assumed (he was in a wheelchair & has his feet tied in with a make shift foot rope) that he was purchasing for himself rather than for me.nAs soon as he entered the store Debbie had said that he couldn’t purchase more since he’d already bought a 4 pack previously.nGary assured her that he was buying a bottle of wine for a friend (me). She then asked him (rudely) “what are you after“ he replied “Sauvignon Blanc”.nDebbie shortly stated “they’re over there” & when he made his selection she scanned the bottle and processed the payment without offering a bag.nWhen I heard what had happened I went in to get her name for this review and told her it’s not ok to treat my friend rudely just because he is in a wheelchair and that he is, in fact a moderate drinker.nI’m aware of RSA policy and that while it is acceptable to refuse service this must be done in a respectful manner.nDebbie proceeded with the purchase but in degrading manner.nMy friend was humiliated and shocked and I am absolutely appalled by the discriminatory behaviour demonstrated by Debbie (on behalf of liquor land).nMy friend was treated like a drunk purely on an an assumption that I believe was amplified by his appearance as a paraplegic. I’ve purchase alcohol here twice in one day on several occasions and have never been spoken to rudely before today. When I confronted Debbie she met me with contempt.I discovered later that the other staff member I spoke with had just arrived shortly after the incident & so it is fair that he did not engage with the communication. I let Debbie know of my intention to review this disgraceful demonstration of “customer service. She loudly voiced as I left “I’ll look forward to that”!

Good store, good range, decent service

New shopper here, staff are welcoming and polite, place is convenient and open, the best in Belmont at the moment

The staff are quite rude and lack the knowledge on the products in which they are attempting to sell.

Friendly and helpful staff and great deals