Urban Medi Spa

Annabel looked after me today and I had the best experience. I felt a little uncomfortable at first when I arrived but she was quick to put me at ease and make me feel relaxed! Absolutely awesome facial, was my favourite within my package. 😍

My partner and I purchased the 'Double the Love' package for Valentines and it was absolutely amazing! The place was cozy and private, smelled great and was very clean. The girls that looked after us, Erin and Britney were awesome and asked us if everything was good with the massage and was happy to accommodate. The spa and sauna was also really lovely, especially with the drinks and chocolates we received. Had some troubles paying at the end (completely normal stuff) but Esther the director was super friendly and kind, and happy to help fix it all up. For little things that would make the experience even better, the booking online was a bit confusing to understand as there were a lot of packages. If they were separated a bit, it would be less overwhelming. The light in the sauna was not working (I think?), and it would've been nice if it did. Some lights in the spa area would also be nice for those that don't like it too dark. Possibly having some sort of screen between the reception and bathroom/spa/sauna would be nice. I thought it was a little unusual that there wasn't. Truly the trip was still fantastic and the best I've had, and I absolutely recommend this place to anyone considering to go!

Absolutely phenomenal service from Esther, Annabelle and Robyn!! Will definitely be returning and recommending!! Love the relaxed atmosphere and the little dog out front :)

I've just moved back after three years away and am so glad to find the service and treatments I used to enjoy are just as I remembered them. I thoroughly enjoyed the Deluxe Pedicure this afternoon which was absolute bliss, all thanks to Robyn. And thank you Chloe for you lovely customer service you always make me feel so warm and welcome.

Fantastic experience. I purchased Date Night package for my husband's birthday, which including Sauna, Spa & hour long couple's massage. I added in the hot stones for both of us & wow - absolutely beautiful, very relaxing. The girls were so nice. We were welcomed to bring a bottle of bubbly & some nibbles to have after our massage on the balcony. The products they used were amazing & the atmosphere was wonderful. Will definitely be doing this on a regular basis, it was incredible. Thank you ladies & happy 11th birthday this year!