Officeworks Nowra

Thanks so much Nat and Sarah for helping me in the printing section. It was my first time trying to print from my phone using their machines. I was totally clueless so Nat kindly helped me, I had them in the wrong format so she asked me to email them to her so she could fix it for me. Superb customer service! Sarah then took over and went to great lengths to make sure my printouts were perfect! Thanks so much for being so awesome and making my first time so easy. Nowra Officeworks... Highly recommend.nThe staff are always so friendly and helpful!

Great range at good prices. Friendly and helpful staff

Always helpful and friendly door greeters to point you in the right direction if needed.nStocks a large range of every stationery item known to man plus electronics too

I went in to see if they would price match for my very first time and asked if they price match with Telstra, which I was told over the phone that they would. The condition on the phone was that the phone must be unlocked, to which I said that all the postpaid phones are unlocked at Telstra so the girl over the phone said it would be fine and to come in.nUpon arriving, the place was utter chaos with no order and no clear direction of where to go. I met the girl at the click and collect counter who was a young girl, friendly enough although didn’t seem to have a clue about what she was doing. She uttered a few words at me saying that someone will be with my shortly to do the price match. She asked to verify the website and price, I showed her and said “that’s fine” before serving the next customer.nnUpon standing there without being directed at all, a middle aged/elderly gentleman (with an unwelcoming demeanour and look on his face), who’s name I believe to be Wayne, grabbed the iPhone 12 from the bench and walked over to the larger counters on the other side of the store, presumably checking the website for price match assurance. No communication between the employees or the employees and customer whatsoever.nnHe then proceeds to call me over by waving his hand in a “come hither” motion; appalling customer service. No “hi how you going” or “follow me so we can discuss” or any customer service manners at all, it was actually laughable but so disgusting. The unwelcoming facials and demeanour could be my own sense of physical judgement, however this was just downright rude and not a great customer service standard at all. I then walked over and he arrogantly turned the computer screen around poking at the terms in an aggravated motion which stated that the deal be taken up with a Telstra plan.nnNow, officeworks has the ability to negotiate, wherefore Telstra doesn’t. This being my first time price matching I simply was gauging what abilities and offers officeworks had. So I responded telling him I’ve got a sim only plan so the cost would be the same to buy outright with Telstra or to price match with office works as I wouldn’t be purchasing a sim, essentially telling him that the outright device is still eligible for purchase without a plan attached (which is true you just don’t get the warranty guarantee if there’s no plan). He swiftly and rudely responded with clear annoyance something along the lines of “Look, I don’t care what provider you’re with. We sell them outright here mate! You’re not going to get it-“ and then I cut him off saying “I was simply asking, I am not disputing it. I just wanted to know if you would price match” and rather than explaining or negotiating he simply told me “no we won’t” and walked off before I could ask any further questions or even make the purchase which was my plan if they wouldn’t price match anyway. I said thank you have a good say, as a polite and mannered person would to which he condescendingly said it back.nnExtremely poor customer service, or what I would say lack thereof. The sales assistant was downright rude, arrogant, unwelcoming and had an awful attitude. They missed a sale opportunity which would’ve taken place with or without the price match had their staff not been so arrogant and rude. I’ve never priced match before and I’m not a great negotiator - I simply was just seeing what was to offer and I wasn’t even given that nor given the chance to make a purchase. Staff clearly need to be retrained on customer treatment because this is appalling. Can’t imagine how other people are being treated who have genuine price concerns or the lack of ability to speak up.nnThe 1 star given is only because when I called up to enquire again, a gentleman over the phone by the name of Pablo was very gracious and professional with great customer service and personality. He seemed genuinely alerted by my concern although I had not given him any details and even offered me a call back. 5 stars for Pablo, but as for the rest of your staff - they could take a few tips from him.

James at Officeworks was really helpful. He answered my questions very patiently and was willing to go above and beyond to help. Thank you so much for not just the technical information but also your guidance.