BWS Granville

Very bad customer service. Over charged me when there was a clear label with a special price. Staff was more focused on finishing off for the day than provide a satisfactory customer service.

Ordered for CONTACTLESS pick-up as SPECIFIED by the BWS Website.nnTurns out the store is NOT set up for this system but they don’t tell you that- have to go IN-STORE..nNot ideal for the highly vulnerable community trying to stay COVID free.nnThe person believe to be “Manager” seemed like an arrogant, know it all who didn’t want to go out of his way to assist me.nnHe wanted to argue about the fact that “if you want contactless delivery; order online”.nI said the BWS specifies they do contactless and his excuse was the store wasn’t set up for it. Because I asked him to bring it to the car.nnSerious attitude problem and should possibly consider a different job. He’s doing BWS an enormous disservice by working there. Maybe meant for a NON-customer faced role.nnThe assistant who sounded younger and less experienced also said she was not sure about contact less delivery. Customers had to go in store.nnSo... BWS, fix THAT store set up, the web site OR improve your staff!!

Good guys working here. Very helpful and serve with a smile

Staff here i very helpfulnthey always find you the best products and explain all the specials as well

Excellent