Officeworks Old Guildford

Came in to print on my own paper as I have multiple times before at this store and many others. Unfortunately, I was turned down this time since I didn't have branded paper. There should be some consistency put in place across all store as it is a complete waste of time coming to this store then to another Officeworks (where they happily printed it, no questions asked)!

Very poor customer service. Dealt with an older lady there about getting it a photo reduced in size. After waiting in line I was sent away to the self service machines to do it myself. Not knowing how to use the self service machines I again spoke to the lady for help to which her response was you guys are all the same you don’t listen to instructions. She continued with her rude remarks and was quite unhelpful. I then had to wait 20 minutes for one photo to be printed off. I realised that it had been printed off and it was just sitting on the printer. I won’t he coming here again.

So yesterday I wanted to print a digital photo and I had no idea how to do it , it's my first time doing this , I want to officeworks there was a guy with very long and very nice lady ,, Annette ,, they where very nice to me helped me a lot,, Annette were very sweet understood my situation an she was amazing,, Annette if you see this you are amazing lady , I hope you have amazing week ,,

Had to wait for over an hour to use the copier and printer due to a small queue, everyone takes at least 15 mins. This Officeworks Should get a few more machines, 2 are not enough. Get rid of the 6 photo printers that no one is hardly ever on, and use that space ud83dudca1

I called up a few days ago in regards to an online order I had made. I knew it was an issue for customer service not a direct store but I was hoping for some information.nnThe young man on the phone was caring and considerate. He made sure he found out the correct information to direct me. Great customer service!