Liquorland Collaroy

Great service

DO NOT DO CLICK AND COLLECT FROM HERE - ABSOLUTELY HOPELESS!!nnWe placed an order on Liquorland’s website and purchased a variety of ‘online specials’, our money was taken and 30 minutes later we received a text message advising our order was ready to collect. The following evening we attended Liquorland Collaroy to collect our order. The employee behind the counter was incompetent and unable to explain properly where our order that we had paid for was. The employee promptly got the manager on the phone who advised that one of the items we had purchased online they didn’t have, so they just decided not to fill any of the order and didn’t even bother to notify us of this. In fact they lied and told us it was ready to collect!nnWe were then told by the manager “yeh just pick what ever you wanted to buy from the shelves and we will process your refund in 2-3 days”. Unfortunately due to time constraints we had to purchase the order again in store minus the one item they didn’t have in stock. No assistance was offered by the employee in searching the store for the various wines we had purchased online which we required for our weekend away. So we were out of pocket the original order cost and the cost of all in store purchases which is around $300.nnUpon returning home, we contacted Liquorland online who said it must have been an “oopsies” and did we want to begin the process for a refund!!??!!nnLiquorland states they have ‘a friendly team who are there to assist you and they offer a speedy 30 minute Click and Collect service’ well certainly not at Collaroy. Not only did they lie to us about our order being ready, they didn’t even fill the remainder of our order NOR did they even bother to process a refund.nnWill not ever shop here again.

Not the cheapest bottle shop but they do have some ok wines.

Friendly staff and a special thank you to Irfan who works here in the evening and always so helpful and happy to help.

A smaller store but still has all the usuals, Staff are really friendly and remember faces.