Just Cuts

My two children needed cuts. I explained that my youngest had sensory issues due to being autistic and she was absolutely amazing with him. Patient and respectful. Usually we are quiet afraid of how people may react but there was nothing but understanding and compassion for us. She done an amazing job on my daughters hair also. Incredibly grateful x

Yesterday we are told there is a 1.5hour wait on a kids haircut. Today (Sunday) the store opens at 10am. We arrive at 10:10am and are told there is already a two hour wait. Lines out the door. 3 hours later, we receive a notification saying the appt is ready. If my 9 year old niece can suggest to your staff that you should get an extra hairdresser to decrease wait times, I think it's time your company reflect and act on this advice. Maybe it would also help your staff to regain customer service skills.

Originally told 50 minutes which somehow turned into 1:30hr wait because someone canceled an appointment XD how that works I have no idea. Poor service and rude. Pull it together girls!

Picked the right time walked straight to salon chair. Thanks Jenny C ....Always happy to have you cut my hair. Enjoy the chat....See you next time

I found the staff to be rather abrupt and short with me when I phoned up on 2 separate occasions and when I came into the store for an enquiry. I will not be coming back.