Officeworks Glebe

I give five star to today’s customer service. I can’t speak for others but I only talk about my shopping experience here.nnIndeed the elevator was out of order and I bought a heavy weight items that I needed to move it to the car park at the back. The shop assistant at entrance did me a favor voluntarily. Plus, the staff was patiently look for the items and explained the details to me. For me personally that’s what a excellent customer service should be! Especially, the staff actually bought the item as well. That means the employees of this company also agree and support the items they are selling. So tell me, isn’t this the most persuasive way to show customers the items are worth buying?

They didn't fulfil my printing order...they lost it. I waited 45 minutes at the store for them to try and find it. I hadn't had any dinner so I wanted to go home. they took my number. A week later they still hadn't called me about it. I tried to call them and they didn't answer. Like seriously???? What the hell??

Today, I went to Officeworks at Glebe at 4.30 pm to buy a working table. This was the first time for me to visit this location as I checked stock for a table I want to buy.nThen, I thought I need a metal trolley (not a blue bucket) to get the table which located at the back of the shop, but I couldn't find any trolleys at the shop.nThen, I asked the staffs at the front- I needed a trolley to bring the computer table length 1.2 meter to pay at the counter and to bring to my car at the car park. The staff I talked said - no trolleys at the shop and said sorry. I was so surprised what he told me. So I walked back to the car park to check if there are any trolleys. I found no trolleys at all.nnThen, I decided to carry the table from the back of the shop to pay at the counter. No any staffs help me. Then, while I was paying at the counter, there was an old lady customer carried heavy stuffs the she wanted to buy, then a senior staff ask the staff (I asked before) to find trolley for her. Then the staff brought 2 trolleys from somewhere to give to the old lady customer and all was taken by customers. I was very angry that the staff lied me and no service mind to help me at all. I still had to carry the table to the lift and car park.nnWhat 's happen? I don't understand why there are no trolleys for customers. Some customers need to buy a big furniture which are located at the back. How they can carry it to pay at the counter? Also when customers asked for trolley, your staffs didn't help - just said Sorry.nnI am very disappointed and frustrated. The shop is very big and the car park is located in different level. You should provide enough facilities (trolleys) to customers. Also, your staffs should be trained better to help customers.

Big shout-out to the staff here for being very helpful. Was looking for specific items and when it wasn’t available, offered some alternatives instead which I ended up buying. The location of the store is a pro and a con; on a great location and next to a University campus, but there is no nearby parking around. Store is of medium size compared to others that I’ve seen.

I was printing pages of documents and I only had one page left and the staff shooed me away because she was saying they’re closed. It was 6:00 and she just cut me off while i was about to print the last page of my doc. How unbelievable is your customer service?! No retail shop would do this! You have no idea how important some things are for other people and one minute could do a lot to them. You could have just let me finish that last page. You had no regard whatsoever. Outrageously unacceptable.