Prestige Electronics

Wont return our fridge to us, refuses to reply to emails and Pauline has a tendency to slam down the phone when she doesn’t have an answer. It’s now been 6 weeks without a fridge and no communication either. We’ve now reported to fair trading.nMy advice, stay as far away from this business as you can or you may never see your belongings again.nnEdit:nThe police were called when you refused after six weeks to give me my fridge back.nYou were more than happy to give it back as soon as the officer walked in and the fridge wasn’t in pieces like you continually told us.nIn fact if you remember the police officer asked why you’d even bothered to get them involved because I wasn’t being rude or aggressive, nor was my behaviour extremely bad.nPauline, you never once communicated with us until we demanded the fridge be returned to us six weeks after we had dropped it off.nI’m all for supporting small businesses but don’t use trying times like COVID to get away with terrible customer service.nThere are businesses a lot more worthy of support than Prestige Electronics so please don’t blame your terrible service and attitude or anything else but you.

Knowledgeable and friendly. Very happy with the service here so far.

Helpful and great service but a shame my unit was too old to be repaired. Parts for it are no longer available.

My mum and I have had 2 repairs done here and they have been worth every cent both times. They were able to fix an old and well loved TV from being trashed and were also able to save an old camcorder as well which was our only access point for lots of homemade family videos. Pauline is so kind and was able to explain what needed to happen in an easy way so I understood and didn't make me feel stupid at all!! Micheal was also so kind to offer VHS to USB services to us, but we were able to do it ourselves. I give many thanks to everyone there for saving our loved electronics from the tip!!

My experience with this business was not ideal. I had a complaint with them after my coffee machine broke down after just three days of use from being serviced and repaired by this repairer.nThe business worked to resolve my complaint but it was not able to be resolved in a manner I found acceptable.nWhen you engage with this business and they provide their quote for repairs after the initial assessment fee be sure you understand what has been and has not been assessed. Ask if there are any parts which are integral to the operation of the machine which they cannot assess as I was not advised when quoted of other parts which have internal mechanisms which could not be assessed