White Lady Funerals Ashmore

We chose White Lady Funerals to look after my mother in laws funeral, we wanted a very simple affair, basically we just wanted Mum cremated. The White Lady representative greeted us at their Molendinah office and ushered us into a room. The representative came across with what she must have thought was sympathy and concern but to us seemed condescending and false. As we hadn’t shopped around we had no expectations of costs or options, but we knew that Mum wanted a very simple affair, no coffin, no religious service, just gathered immediate family. White Lady took all the details regarding the organisation of Mum’s death certificate, and moved on to other details, We wanted no coffin, we then found out that the local government bylaws requires a coffin!nWe chose the simplest options, a cardboard coffin for a ridiculous one thousand four hundred and nine dollars followed by $540 for cremation fee, cremation permit $65, Death Certificate $50 and the icing on the cake a whopping $3000 for professional fees.nA few days later we conducted our own farewell for Mum at home coinciding with the time she was being cremated, (there were more fees involved if we wished to watch the cremation at the funeral facility in Nerang)nApproximately eight weeks later we followed up with White Lady regarding the whereabouts of the death certificate. Guess what, they mucked up. Apparently they forgot to send a form or something so we had to wait a bit longer while they sorted that out. We finally received the certificate (sent to my sister in law who is very much alive), only to find that my sis-in-law has been recorded as deceased on Mum’s certificate! Considering the price of their ‘professional fees’, we believe that White Lady should have reviewed the certificate prior to sending it; after all, they’d be dealing directly with my sis-in-law and should easily have realised this very large error.