Newhaven Funeral Directors Brisbane

Newhaven was very professional and warm hearted. Frank listened to everything we were after for my uncle's funeral and respectful.nHighly recommend using Newhaven Funerals

Recently a family member passed and due to having used Newhaven previously we decided to engage them again, due to familiarity and to reduce the stress of this troubling time.nnThe first interaction with Newhaven was prompt, professional and pleasant. Robert visited my house and together with my siblings we organised the particulars, and were pleased with how Newhaven were going to care for our family member. As part of this, we each requested to be contacted at the time of cremation so as to be as involved as possible and to ease the mourning process.nnMy next interaction with Newhaven was the receipt of an incorrect death certificate (breach of privacy??) alongside an invoice for services. Subsequently we were not advised of the cremation on the day without requiring follow-up from myself, learning that it had already occurred.nnWhen I visited Newhaven to collect the ashes, they were presented in a box contrary to our wishes and previous arrangements that had been paid for in full. The receptionist disappeared into the back room and returned shortly after with the ashes in the requested cylinder.nnThe avalanche of admin errors involved with this experience only added to our family’s stress during this turbulent time and I am personally very disappointed with Newhaven.nnI have had two contrasting experiences with Newhaven and this most recent one has left a bitter taste in my mouth.

Thankyou Newhaven for the beautiful Celebration of my father's life. Frank attended to all our needs and provided comfort and support through this difficult process.

Three weeks ago we had a wonderful service through Newhaven for my beloved partner, Gary. Professional and understanding service was provided through Frank's great help in coordinating the service and his responsiveness to queries;nBarbara for organising the music/photo tribute and the memorial tribute; Suzie the celebrant who did a wonderful job in capturing the essence of Gary; and the great service with the after service refreshments and readily available bottlesnof water on a very hot day. Positive feedback about the service was received from those who viewed from interstate and overseas. The rural setting and beautiful gardens fitted the relaxed mood of the service.nnNewhaven delivered exactly what we wanted and more. A Big Thank You Newhaven.

I just want to say a HUGE Thankyou to Margaret, our Celebrant who did an outstanding job at my brother Frank's Service. You are an amazing lady and a wonderful caring human being.❤❤ I would also like to thank Barbara for all her help during this difficult time, your help and guidance was exactly what I needed while organising Frank's funeral.❤ I was equally impressed by the professional and caring work done by Ross and Robert who guided us all through the process seamlessly. ud83dudc4dud83dudc4d❤nI would definitely and highly recommend New Haven Funerals. The staff are amazing, the Gardens are Beautiful, and the Live Streaming of the Service is a wonderful way for those who can't make it on the day to feel as if they were there. And a very helpful tool for the Grieving Process.n❤ud83dudc99ud83dudc9aud83dudc9bud83dudc9cud83cudf37ud83cudf1fud83cudf37ud83cudf1fud83cudf37ud83cudf1fud83cudf37ud83cudf1fud83cudf37ud83cudf1fud83cudf37ud83dudc9cud83dudc9bud83dudc9aud83dudc99❤