Crawford & Company Australia Pty Ltd

I don't often write reviews but felt compelled to call out the excellent service provided to me by Rhiannon James in settling an insurance claim outstanding on our property.nnWith a baby due and our house on the market, the last thing we needed was the stress of an insurance claim. Rhiannon was incredibly understanding and helpful with assisting me to get this completed in record time.nnI know given the situation with extreme weather and other events across QLD , that we have been incredibly lucky to have Rhiannon helping us with this claim. She was so patient, polite and professional and was able to reassure me and put my mind at ease.nnMy partner and I couldn't be more thankful!nnThank you!

Worst ever. Giving thousands of excuses and blaming the workmanship of other contractors and maintenance of the house

Great place to work - good culture with plenty of opportunities.

This is the WORST company to deal with.nThey are now Loss adjustors for AIRBNB.nAs a Host making a claim after guests have damaged your property you now must go via them and only deal with them. AIRBNB takes a back seat ...no longer is it through the AIRBNB RESOLUTION CENTRE with larger claims.nnCrawford & Co go out of their way to NOT reimburse you. Every obstacle possible is thrown at you until you give up!nnNot ME...I didn’t give up as they continued to depreciate items only a year or two years old. My Tax accountant was horrified at their ridiculous Depreciation scale.nThey then tried to stop me getting my very expensive BOSE stereo repaired rather insisting I would only get 1/3 of its value. The same with my leather lounge (only 2yrs old). Guests had leaked blue ink all over the white leather lounge, 2 expensive throws and pillows. There was brown hair dye all over my beautiful expensive white Egyptian cotton linen, and a red substance (suspect Red Wine) spilt on the BOSE stereo.nThey blocked the toilet with flushing the wrong items, and I was forced to cancel my next guests..a substantial loss to me all round.nnIn the end after weeks and weeks of haggling and pleading with AIRBNB yo help to no avail...nI involved the Dept of Fair trading who informed me I was in my rights to get the item repaired rather than lose monies. Crawford & Co offering 1/3 of its value like everything else.nJust disgraceful behaviour to put your through the “ringer” so you accept anything,..disgusting culture for a company representing the very company us Hosts are in partnership with ..nAIRBNB.nI told AIRBNB of the reviews this company Crawford & Co had on the internet..35 1 star reviews on Google and on Trust Pilot ...a popular review platform..86% 1 star reviews!!nnDoes AIRBNB really want to associate with such a company especially as they are about to go PUBLIC on the stock exchange..reporting to Share-Holders !nCome on AIRBNB ..look after your Hosts when guests do the wrong thing!nAs a SUPERHOST and refusing to accept such bad behaviour ...AIRBNB eventually took my case off Crawford & Co and paid me what should have been paid when this disaster first started with the guests from Hell!nnThankyou Dept Fair Trading !nAIRBNB HOSTS BEWARE !

Can never get hold of them. Customer service & treatment is appalling! Terrible company to deal with.