Harts Family Funerals

Harts Family Funerals, What a joke..... they claim to be a compassionate, practical and professional funeral home on there website, this however was not the case for my Aunty's funeral. Our family were told that family members who could not attend due to work, travel and Covid restrictions would be able to live stream the funeral service to them on the day. Fifteen minutes into the service we finally got audio vision to be met with no sound and the backs of people's heads. The sound issue was not rectified during the service so we missed hearing the eulogy, the recording was so bad we could not see the coffin or immediate family members. When it came to the pall bearers to take my Aunty's coffin out all we could see were the tops of their heads, this from men who all stand more then 6ft tall. The visual photo display of my aunty did not work on the day as the funeral home claim the USB they were given was corrupted (it was a brand new USB) after seeing their failed attempt at live streaming I now have my doubts as to whether this was the case. We sent a email to the funeral home to state our disappointment in their services and over 10 days later we are still yet to receive a response from Harts Family Funerals. Our family would not recommend this funeral home to anybody who wants their loved one buried with dignity as that is something Harts Family Funerals definitely do not offer.

Very happy with our Mum’s funeral. Thank you so much Tony and team, your attention to detail was excellent and so caring,

Had 2 funerals with Harts and they are amazing. Kind thoughtful and made both experiences so much easier than previous funerals we have been through. Thankyou Tony and staff.

Excellent and compassionate service after the loss of my Mother. Made her passing so much easier when there was so much attention to detail. My friend was also cremated with Harts and also my mates husband. Every time it was a beatiful and well arranged service.

I wrote a scathing review regarding the alleged coffin swap. Australian police have investigated and found no evidence of wrong doing. As stated in my earlier review I would remove my post if it was proved wrong. I am happy to do so and give you 5 stars for the disruption and tarnished reputation of your business.