Australia Post - Mckinnon LPO

It just happened today, on Saturday. The same lady who was helpful and knowledgeable usually for some reason she was being unpleasant in today's service. I notice it is caused by the customer who is persistent in what he wanted the lady to check his parcel. I could understand because its his passport that he was waiting on. I wish she could be more professional by being more patient in serving customers.

I experienced very poor customer service today. Our family lives nearby but for some reason the delivery man always sent our parcels here without any reminder left, so I have to walk in with no information every time. The lady in the counter today said a lot of harsh words to complaint me as I didn’t give her the right recipient’s name. She is very mean and rude and even do not give me the chance to talk and explain. She looks like I owns her money.

I myself have experienced poor customer service from this place and it all seems to be from one individual, as many people have pointed out in their reviews. Now writing a review since my wife too had a very rude encounter with this individual. My wife entered with our five year old son to send a birthday card to his grandad. When my wife went up to the counter and said hello all she got was a 'grunt' and lots of huffing and puffing for no apparent reason. In future we'll definitely be going elsewhere to post our letters!

The older lady Clare, who works here is so knowledgeable, efficient and friendly. She knows everyone who goes in by name! If only other Aust Post staff at other Post Offices knew as much as her, her Aust Post product knowledge is fantastic. I try and only go here specifically for Clare, of course she is busy never rude! Plus imagine all the silly questions she gets asked by customers! Great customer service! Highly recommend

the most rude, disgusting, gutter level service you will ever experience in your life. Before you go in there, be prepared guys. Maybe get your phone camera ready. or audio record :)