Medibank - Morley

What a terrible experience. I have been with them for the last year. Paying $150 every month, the first time came here to make a claim. When I entered there was a staff of 3. Despite calling me, two of them went off to have lunch and only one staff left with the client. I am still waiting here for the last 35 minutes and sitting waiting for someone to call me. Sending two people at one time on lunch with having a customer waiting in the store is very unprofessional.

The store has a nice layout. The staff try their best. However really frustrating when they tell you different information than what the call centre consultant tells you.

The staff are lovely and customer service is wonderful. The also develop relationship with the members.

Great customer service

Very good customer care..vannesa was of great help.. Thanks!