Australia Post

I am usually here for quick and simple transactions without much issue, and don't usually bother noticing the customer service-- i have experienced the occasional eye roll or cashier largely ignoring me for a conversation being had before I reached the register, all of which I haven't bothered to make a fuss of. However, I am annoyed enough with the service received today due to the fact that the outcome being exactly the same as what I came for, I could have done without the attitude problem. I came to lodge an express pre paid envelope with two thin face masks inside which was advised fine when I purchased the envelope the day before. I was then advised it was better to lodge it in person at the desk so that I could follow the tracking automatically, rather than if I lodged it in the street box, which would still allow me to track it, but I'd have to do it myself online by typing the in the number. So returning to do that today, long story short, the cashier made a huge deal about the envelope being for documents only and that she would not scan it in, but I could lodge it in a street box and follow the tracking advice still to the destination by hand. Karen, why are you like this. The outcome is the same. You could have just taken it and added it to the parcel pile without scanning it in rather than getting me to wander around outside to find the post box. For minimal effort. I didn't even care for a conversation with you, but you for whatever mediocre satisfaction it brought you, you decided to be a whole pain about it. Absolutely unbelievable.

One of the staff was very rude to me, the one that wears glasses, slim and short hair. You need to learn to respect customers without yelling and screaming at customers. Customer service skills are very important in any business.

Just want to give a shout out to Ann, I came in today to post some stuff and Ann was friendly and very lovely, with a fantastic face mask on! Thank you Ann for your service. Hope to see you again!

Wanted to get my mails redirected to post box. Staff member continuously argued and asked me for documents that are not even mentioned as a requirement and it appeared as a matter of prestige for the staff member and decline my explaination. I went to neighbouring post office for redirection and got job done hassle free. Please get the staff trained and to be polite to customers. All I wanted was redirection services which I renew annually for last 10 years hassle free. Not my favourite post office! Sorry

Rude staff. Treating customers with no sense. I see in many other stores older women are very polite and cheerful. Here, the staff have no patience and dignity of their job. I can't say all the staff are doing it, but I faced couple of them with unacceptable behavior.