Omsari Spa

Beware. This business took $330 from my bank account without my consent. They asked for a $50 deposit when we booked, but they never took the deposit. This was a lie they told to secure my card details. Apparently they care more about taking your money, than they do about relaxation or customer satisfaction. We were both booked in for a treatment at 12pm, on the 28th of November. Due to road works and the spa having an incorrect address on google (Griffith Street on their website, Marine Parade when you look them up), we were running late. Initially when we called they said it was okay and to "get here when you can". However once we parked around the corner at 12.10 and couldn't find the spa we tried calling twice (15 minutes apart) they did not call us back until 12.30pm. Upon arrival we were told that our treatment would be cut by half an hour, which we expected BUT we were also told that we would be charged for the entire treatment that would have started at 12pm (totalling $165 each), which we did not agree with. We were aware of their 100% cancellation fee, but this was the first mention of their late policy. It had not been mentioned over the phone, and their website only said that the duration would be affected. Also, if they had been waiting for us since 12pm then why did it take nearly 20mins to get a response and help with directions? They were condescending and unhelpful, and so unwelcoming that my friend and I agreed to split the $50 deposit and go literally anywhere else that didn't have such rude staff, and was actually relaxing. They waited a further 20 minutes after we had left to contact me, and remind me of their "100% cancellation fee" asking if I wanted to return for the remaining 30mins of the allocated time. My friend called them back and spoke with an incredibly rude woman on the phone. My friend said that we did not consent to pay for these treatments, but as they tried to continue they were interrupted and spoken over repeatedly. In an incredibly unprofessional manner, my friend was told that "you can argue all you want... I'm trying to run a business... the card has been charged". They then hung up on my friend. Even though the treatments were booked under individual names, they only had my card details, and sure enough when we checked the account and they had just withdrawn $330. This was despite us explicitly saying we did not consent to pay for treatments that we did not receive. It's heartbreaking that we are not the only people this spa has let down, I only wish we had checked the reviews before deciding to book with omsari.

Had an incredible remedial massage from Kate. She could really feel the tension in my body and even worked the muscles up the sides of my neck, which no one has done before. She gave me great tips afterwards for daily things I could be doing to relieve tension. Great experience.

Kate gave a wonderful remedial massage, highly recommend visiting here for a massage or spa service when holidaying in Coolangatta

My partner and I both went in for 1 hour massages. We had Kate and Daniella. My partner is 28 weeks pregnant and Kate was absolutely amazing with her touch and knew how to use the right pressure and firmness with the pregnancy. I saw Daniella and she was just incredible. I have had a lot of massages in my time however that was one of the best I have had. Her hand work was just amazing. We will def be back when we are next here on holiday. Thank you ladies so very much!

Very relaxing massage. I had the combo massage; the masseuse was thorough within the session, firm but careful. Definitely would go back again!