Officeworks Fitzroy

Fabulous knowledgeable service. He understood what i needed and found it in that large store. Staff very courteous. Made me a happy woman

All self serving printing stations - touch screens don't work. Printing was slow staff walk around talking to each other with no customers waiting. Over an hour and 30min getting simple A4 B&W documents printed.

I went in buy a mouse and off course the model I wanted had been opened by another customer, and it was the last one left. Nonetheless I was still happy to purchase the item.nnI was served by Julia who went above and beyond my expectations. She ensured I could return the item if it was faulty (thankfully wasn’t) and after checking with her manager provided me with a ten percent discount due to the open packaging.nnI work very close to the store and frequently visit and can hands down say this was the best experience I have ever had.nnThanks again Julia for your help!

Called for information about color laser printing stock. The lady who answers the call was helpful. Later, I asked for more information, and they called another guy. He gave me wrong information about shop stocking, which made me uber to the shop to buy only to find out the one I was looking for is out of stock. My question was “what are my color laser options for the moment”. He said “only these two,” pointing out two machines, one of which is actually a black-and-white laser printer . It felt as if he had either been hangover or had lost someone close. I am just thinking when I just came to this country as a Chinese emigrant three years ago I really had a hard time applying for such basic jobs whereas he isn’t even appreciating his position of this legal, fair payment and not-so-tiring job. All together his bad work ethic costed me 50-60 dollars and 2 hours on the weekday. In this multicultural society where moral standard varies from here to there, professional work ethic is the basic thing that keeps the society together. Hence, as a human being, maintaining these basic responsibility is very important to other people. I mean you would want the same from others. Probably should make a bun of Office-works-sucks T-shirt. I bet they would be sold fast.

Manager came out rudely berating me about wanting to pick up a click and collect order before the allocated time but I had kindly asked the staff before placing the order and they had said it was all ok, that's why I placed it and was waiting patiently outside. No need for this bad treatment really.