Australia Post

I have found them to be really helpful, and have had good customer service even when they have been really busy. They have always been respectful and courteous to me.

The staff here are incredibly arrogant to the point of being aggressive and so lazy. Yet, they are still willing to invest ten times the energy and effort in making up some laughable excuse why they can’t or won’t do something than it takes to perform a simple, routine transaction. Moreover, they definitely favor Asian customers. They are really friendly, and polite to them but when it’s your turn suddenly they have to go out the back or do something else. Lady behind me in line just laughed it off saying it’s been like that for ages. Well, it shouldn’t be like that at all. Every customer, regardless of their ethnicity deserves the same level of courteous treatment and service. If some of the staff have a language barrier, that’s fine and most customers are generally patient and understanding, but as a business owner the onus is on them to train their staff in communicating effectively and politely instead of just shouting at the customer when they don’t understand what’s being said.

Good service esp for passport processing and recommended for everyone 😊👍

My expected parcel was for inexplicable reason delivered to this post office. No attempt at contact was made and furthermore instead of doing the obvious and redirecting it to the correct address shown on the item Parkwood post office sat on it for two weeks. Had I not by chance find out it was there I doubt it would ever have been seen again. It apparently arrived there on November 8th it is now November 21st and despite contacting Post Office Australia to lodge a complaint have still not received it

Christine Holgate. (03) 9106 7139.