Australia Post Collinswood LPO

Extremely rude customer service. I called to check if a package had arrived as the tracking was playing up on the website. The man who answered the phone began to rant for the next 5 minutes about why he could not check for the package and then said "do not call again". Unbelievable

All the workers here esp my postie, are just lovely. I'm a country girl at heart so I'm used to being friendly and saying hello etc. ..and my postie reminds me that there are just as friendly people right around where I live. Thank you for all the times you've delivered my mail to my door step. And even doing a second run to my place because it was a hard time for me and they knew that I needed that extra help. God bless you all and thank you for working hard in some of the worst conditions and always with a ☺ smile. ☺ ☺ ☺

Extremely rude and unhelpful A registered package (passport) I sent to a Collinswood address showed in the Aust Post tracking system as "could not be delivered". I checked with my local Post Office what I needed to do, they told me to wait a few days and contact the Collinswood P.O. and get them to return it to me. I tried numerous times to call the Collinswood P.O., the phone was either out of order or off the hook. I drove there, all I wanted to know was what was to happen to my package. I was told it was still in transit and I would have to wait. I asked why the tracking system showed it could not be delivered, I was told that didn't matter, the computer must be wrong and that I should phone 131318. Not having my phone with me, I drove home and called 131318, the message said the package could not be delivered and could be picked up at Collinswood. I went back to Collinswood to find out where the package was, and asked why the online tracking system showed it could be picked up at Collinswood. I was again told I had to wait and to stop complaining. At no time did I complain, all I wanted to know what was to happen to the package. I was again told the computer must be wrong. After further prolonged downright rude interaction from both staff I was about to leave and one of them went to a bench behind the counter and asked my name - the package had been there all the time. This was one of the most humiliating and worst customer service experience I have had for a long time.

Whoever works in this aus post in collingswood, I don't know whether they are owners or workers. They need some customer relationship training. It doesn't matter where ever they come from and need better english education too

Rude. Obnoxious and tried to charge me $13 for a standard size letter which should be $2