Apple Chadstone

Had major issues with my phone a few weeks ago. Nathan kindly guided me through the process and clearly stipulated the steps to hopefully rectify the concern. Nathan went ABOVE & BEYOND and ensured I left with my concern resolved. I could not be happier with my experience and Thank Nathan for his amazing and kind support - Legend!

I was initially greeted by a lovely representative and the service was great. But then she knocked off shift, keeping my Mac for a few days to see what was wrong. I was informed that the error with my Mac was water damage. It never came remotely close to water, so I was confused. Being told it would cost the amount of the computer as new to fix. I took it back, collecting it in a few days. When I collected it I was told it was in the same condition as I left it in, the gentleman said he had no information as to what happened or anything about it.nnNow finding out this was a false truth. Since collecting it has NO Operating system on it. Therefore now it is just a glorified paperweight. I cannot even use it at all.nnThank you Apple Chadstone for making it clear as to why I will not continue to use your products. Over the past 10 years the service has gone down hill just like the quality of the products.

Helpful staff. Talked my mate out of spending 4k on a MacBook that he did not need. So if you consider yourself bad at tech, be prepared to find yourself in good hands.

I made an appointment to get my macbook repaired as the screen had an internal hairline crack. The drop off was easy and they ran some testing to find that the battery also needed replacing. Lucky for me it was under warranty so the repair was free. Got quoted a timeline of 1-2 weeks and got a call after 3 days to pick up my repaired laptop!

Can I ask why I’ll need an appointment to visit Apple store now??? If it’s for density limit, then why can’t I just wait outside? You should offer your customers with more options in my opinion