Apptech Pty Ltd

I took my 2013 Macbook Pro in because it was not recognising the inbuilt speakers after liquid was accidentally spilled over the speaker and Apple advised that the headphone jack might need to be cleaned. Apparently it's a common problem with Macs that the sensor in the headphone jack gets dirty or breaks, causing the Mac to assume that headphones have been inserted and turn off the inbuilt speakers. After inspecting my Mac, Apptech advised that a part needed replacing and would cost over $1000 and the repair was not worth doing on an old model like mine. Later the same evening after bringing the Mac home, I tried a couple of things - connecting via bluetooth to an external speaker and fiddling around in the headphone jack with a stripped cotton bud - and, lo and behold, to my surprise the Mac picked up the inbuilt speakers again. Thank goodness I didn't spend over $1,000 on the repair. Based on this experience, I'd think twice about taking a device there again.

Very grateful to the tech guy who took my call in regards to updating the OSX version on my mac. He was extremely helpful and went out of his way to explain how to do it. Much appreciated.

Quick, no nonsense assistance for repairs. Helpful sales personnel. Best accredited Apple repair place in Geelong by far.

I am extremely disappointed with my experience at Apptech. I put my computer in to be fixed and paid $110. When I picked up my computer it was not working. I called Apptech and was told it was my charger that was faulty. I went to Chadstone and bought a new charger from Apple. However my computer would still not turn on. I then took my computer back to Apptech and they had the audacity to charge me an additional $18, despite not fixing my computer and providing poor service the first time around. I would not recommend Apptech to my friends or family. This business does not offer customer service of an acceptable standard.

My Mac died a nasty death in the middle of a very stressful time at work. I required the computer fixed urgently. I rang Jett who was cool and calm and arranged to attempt to repair it urgently. Jett did just that! Worked right through his lunch hour (the poor dude) and fixed it and had me back on the tools the same day. Thanks Jett, Eddie and the team - you are always brilliant - which is why I buy all my Apply gear with you. Amazing after sale service. Above and beyond.