Jade Cosmetic and Wellness Clinic

The service I received at Jade was exceptional, from the moment I walked in the door all the ladies were welcoming and extremely professional. After being to other clinics previously, the level of expertise that I experienced was fantastic. It was my first visit and I was booked for a consult and treatment by Lisa, my consult was informative and I appreciated the honesty I was provided throughout my appointment. Rather than adding to an existing problem, Lisa recommended alternative options which I knew I could trust. I am looking forward to my next visit.

My experience was wonderful considering it was slightly painful. I had the BBL treatment for pigmentation and already 12 hours later I can see it is going to make a significant improvement to my skin. Staff are lovely and very informative and the atmosphere is immaculate. I’ll be back.

I can't recommend Jade Clinic more highly! I enrolled for their 'Skin Gym' program a year ago, which is an individually tailored treatment package designed to address specific skins needs. All of the staff are lovely and helpful. My therapist, Rhiannon, has been wonderful! She advised me of the best treatment plan for my skin and explained, in easy to digest terms, what each treatment would entail and what results I could expect. I am thrilled with how my skin has changed and improved. If you have skin issues, or just want to improve your skin, Jade is for you!

Lovely first visit. Very nice friendly team, nice ambience and can’t wait to try products. Offered lots of convenient ways to pay and no heavy sell just informative.

Really upset with the poor communication and the outcome of my interaction with these guys. I had my initial consult, which requires a $50 deposit to secure beforehand with the understanding that this amount will come off the price of treatment. I was assured by Chloe at the time of booking that I didn't have to have the treatment done on the day of the consult. I decided on the day of my consult to go home and have a think about whether I wanted to proceed - Lisa the nurse advised me that this was completely fine. I called the clinic the next day at 9am to book an appointment to go ahead with the treatment. Initially this was completely fine and they were happy. I was then phoned back 3 hrs later and told I had to pay an additional $50 as I didn't book the treatment on the day of my consult. This rule was not communicated to me at the time of booking or at the time of the consult. The reason I didn't book the treatment on the day was a) I didn't realise this was a rule as it was never communicated to me, b) Hannah, the receptionist, was on the phone and by this stage I had been at the clinic for roughly 1.5hrs as Lisa was running late. If I had known about this rule, I would have waited for Hannah to get off the phone rather than forfeit my money. I'm glad that Lisa has show her true colours rather than me proceeding with $700 worth of treatment. My abridged message to others would be to be careful about giving your money to these people given they are in charge of changing the way you look.