Up'n'Go Travel

A BIG thank you to the Up'n'Go Travel team. Couldn't have asked for a better holiday! Just got back from Port Douglas, stayed at the Peppers Beach Club - what a fantastic resort!nnI found the Up'n'Go flight voucher to be really good value, I did a comparison quote on the same hotel and flights and saved over $500 with Up'n'Go Travel.nnMy Travel agent was very helpful and knowledgeable about Tropical North Queensland which made booking my holiday a lot easier and not to mention the recommendation of the Peppers Beach Club. 5 Star luxury - worth the $$$nnI will be using this agency again and highly recommend their products and services.

Terrible service, never answer phones. Didn't go through details of flights. We upgraded to business class and couldn't get access to the business lounge, not knowing there was different business class levels, and never told the details when booking. VERY DISAPPOINTED

I was rang some 12 months ago to join a promotional package by abovenI paid the promotional feenI then booked 2 trips to MelbournennWhen I asked for the itinerary and invoice I received after 10 days and then discovered the first trip had expired- when I asked about follow up or reminder on the itinerary I was told bad luck.nWhen I looked at the invoice I discovered the accommodation was excessive and the airfares totally restricted. I was charged an additional $1000 because I changed the person I was travelling with and was not even told of this charge.nnPrior to paying I asked for the invoice as I considered it very excessive. I was told by Up and Go staff this was not possible so I had to pay or forfeit the deposit. When I rang to complain I was finally put through to a manager who would not listen to my problem and only offered me another package which was the problem in the first place – such bad service.nWhen I arrived in Melbourne the accommodation was dirty, smelly and the blind was broken and on the unit floor. As I was staying 5 days I had previously asked for a river view and Up and Go said they would not ask but I had to – which I did. I got a car park view and looking into the surrounding units – no privacy unless the broken blinds were closed. I was asked to submit my passport which I was lucky to have with me and when I queried why as I had never done this in Australia I was abruptly told no passport no stay.nnThe travel organisation is a disgrace and a complete rip off and I hope by this message other people will not be conned

So called 'cheap airfares' is a total scam. They add so much in taxes and because you are obliged to stay in their accommodation they charge top price. They totally took my mum in and charged through the roof for connecting flights and for very crappy accommodation. When we asked for cancellation, the hotel was happy to give a full refund but Up n' Go took some of the money from refund, even though they already had booking fee, airfares/taxes paid and other accommodation paid. Do not use them!!!

They got my $400 after a very good sales pitch then the accomodation was way overpriced. Surely a scam and I don't know how they're still operating!!!