Body & Soul Spa Retreat

My husband and kids bought me a gift voucher approx$170 for a hot stone massage for mothers day. When I phoned to make the booking I was asked to leave a message and then we played phone tag for most of the day (whilst I was not very happy, the owner had apologised and said her usual attendant was absent). As soon as I had managed to book myself in I realised I needed to change the date so I phoned her straight back to rebook to which she acknowledged my need to rebook and yet (you guessed it) she wanted me to play phone tag ...again. I didn't play ball this time and just figured she would have just cancelled my appointment given that she was aware I needed to change dates. When I went to rebook a week or so later the attendant said my voucher code had been "used" due to my non attendance. I explained that I had cancelled the day I booked and she asked to phone me back so she could clarify with the owner the circumstances. She immediately phoned me back apologising profusely saying the owner was still refusing my voucher due to my non attendance. Let's say I purposely didn't attend the massage and I hadn't phoned to cancel, a $170 for a "non-attendance fee" is still ridiculous!

I just wanted to write a quick review to congratulate the team at Body & Soul for the excellent work they do and the beautiful tranquil retreat they have at Mount Cotton. I love purchasing gift vouchers for my friends, family, as thank you's for the business people we work with and for our long term clients. Whenever the gift vouchers are redeemed I always hear such positive reviews and I know that they people I send to them are being well taken care of. The team are always very polite and are talented beauty therapist. I can't wait to treat myself soon. Well done ! from Cindy Lee

Honestly I'll probably never be going back they give a massage worth $80 not $170 some of the staff are very rude. Other than that the place is very nice and everything is very relaxing just definitely not worth the money.