Syndal Music

I always go there to buy books for my students, the boss is very kind, He is a great musician as well.

Staff member was so rude! From the moment we walked in everything we said he had a passive aggressive or combative response for. Every question we asked he acted like we had deeply offended him by asking that. I've never had such a bad and bizarre customer service experience in my life- it's like he hated us. Still, we were about to buy the product but decided against it because of how rude he had been. Then he sent us off with a sarcastic tirade about us using his services for no benefit to him.

Because of my personal reason I have bought the same book twice at that shop. When I wanted to return the book he let me come again whenever I need another new book to exchange. The reason is because he could only do exchange but not return. After 1 month I finally need a new book, but when I went to his shop he argued with several weird and unacceptable reasons so he didn’t exchange. I think he is not reliable nor honest person.

Great experience shopping here. I was looking for an affordable but still nice acoustic guitar (been playing guitar for 10 years, exclusively electrics), and the owner was very good at working out what I wanted and guiding me through testing some different guitars to narrow down what I like.nnI really appreciated how much personal attention he provided with this; i feel like he wasnt just pushing whatever guitar had the best margin for him but was genuinely trying to help me find the perfect instrument for my tastes.

The shop is in very close proximity to where I live but unfortunately I have had 2 experiences with this shop and both of them turned out to be pretty disappointing. First time I went there wanting to buy a guitar, the guy I presume is the owner; asked me to not to touch the guitars if I wasn't going to end up buying them and asked me do my research at home when I told him I haven't chosen one and wasn't sure of what I wanted to buy yet. I left there and bought a guitar from a different shop on the same day.nnSecond time I went there and I purchased a guitar I found out that it was buzzing when I plugged it into the the amp at home. Called the shop on the same day and the first thing he said was that he has a strict no refund policy and gave me a lecture on the Victorian consumer law.