New Media Sales

Ordered an item on their website in Feb which listed 'in stock' but turns out it wasn't. After waiting for 10 days, item didn't arrive, no coms about delays. I then emailed them and they gave me an ETA for early May. May rolls around and still no delivery, no calls to apologise or explanation from this company. I followed up with an email and got a one sentence reply 'We apologize on behalf of the distributor who advises that there is still no reliable ETA.' Nothing else, no suggestion on how to move forward, no offering alternative solution, no offering of refund...After waiting almost 3 months, I am without the item that I ordered, which I need for a shoot next month. I will now have to hire out of pocket. I understand sometimes there are delays with distributors but lack of customer service coupled with false advertising of products 'in stock' has left me feeling very disappointed. The distributor may be the party causing some delays but some of the responsibility should be on the retailer to implement better systems and practices. This could have been avoided if they just listed it 'out of stock'. New Media Sales, you are not really providing any true value to your customers if there's total lack of care factor. Be careful, this business is a waste of time and money to deal with and totally apathetic.

Great service and range of products. Always helpful!

Great quality at the most competitive prices. Fast shipping. I bought my ATEM switcher on a public holiday and 2 days later it arrived.

Great service super fast delivery.nFriendly staff great communication.

Great service, great communication and very competitive prices. Always spot on. This is what all Aussie business should be!