JB Hi-Fi Southland

Terrible customer service.nnNo one said hello when I walked in, no one even made eye contact, no smiles nothing.nnI walked around looking for 15 minutes. Until finally someone said hello.nnAmazing that this can even happen with so much information about sales techniques and customer service strategy available for free online.nnI went to Footlocker upstairs and the ladies said hello to me within seconds of walking in the store with big smiles and we spoke about how bad the service is in JB HiFi.nnSuper easy for JB to fix this problem too. It really shouldn't be a problem to begin with, day 1 sales training, say hello and make eye contact with a smile.

Went in to take a look at mobile phones. Ben was fantastic. Didn't push any particular brand or phone, listened to what we had to say and suggested very good options.... Great store

Great store for music, video games and DVDs. Small appliances such as phones and cameras and laptops are here, as well as televisions and other peripherals. Customer service is lovely. Hard to pick up WiFi signal in here to check information about certain films or games before purchasing.

JB HiFi you may have the products and the price but what you lack is the service! On 3 separate occasions I’ve entered your Southland store early (when not smother customer was in site). Only to find staff avoiding eye contact. When someone does finally drag themselves over to offer assistance they lack the skills to ask the right questions, offer alternative suggestions & pretend to care about their customers. Very, very disappointing.

Great place for all your music needs, CD's records Hi Fi, ud83dudcfa TV 'S musical equipment, smart phones. Etc.nGreat range and regular price reductions. Check them out. I bought my New LG smart ud83dudcfa TV from there.