Travel Insurance Direct

We have found this company to be outstanding during the pandemic. I had a cruise booked in Galapagos. After sending in a detailed spreadsheet with my claim, I received all of my money back including credit card charges. I received a full refund from LATAM for my flight but they were prepared to refund that too, if it didn’t go through. It took a while to settle my claim but understandable in light of the current situation. I was very surprised to have my phone call answered within a few rings in the days after the Do Not Travel warning and the staff were always prompt and helpful when I made calls to the call centre. They have been thorough, helpful and professional with each part of my claim. We have used them previously but this is our first claim. We will definitely use them again in the future!

Thank you TID! I have always booked through TID and this year I had to claim twice. Both times I was able to get my full refund. It was easy enough to submit the claim online and the process was straight forward. I know I’ll always use TID in future.

Great company to deal with in Travel Insurance.nThey have helped me out numerous times with claims. Can't recommend enough!

So far the worst experience I’ve ever had. Purchasing the insurance was quick and easy however if you’re looking to make a claim, expect disappointment and long turn around time. I tried calling their office and was literally on hold for over 1.5 hours and no one picked up. Made a claim online and not til 11 days later did someone email me back requesting additional paperwork which was fine, but after providing additional details still no answer after another 12 days. I even sent a follow up email and have no response. It’s been over 2 months since I’ve lost my luggage and I still haven’t been approved for my claim or heard back from them. Beware! They make it easy to purchase their insurance but impossible to make a claim.nnUPDATE: I sent an email to Ash as requested 3 WEEKS AGO. Still no response.... absolute complete waste of time and money. If they they I’m going to forget about pursuing the claim I have not and will not.

I use TID for every trip overseas. They have been great and reasonably priced.