Specsavers Optometrists & Audiology - Fremantle

Happy with the service but felt rushed by the optometrist when asking questions...in and out as fast as possible would best describe the experience.nnUpdate; really happy with these guys now. I had an issue with my new lenses and they replaced without question after a second appointment. Have upgraded to 4 stars because of this. Also the frames I got seem to have reasonable quality. Price is also good.

My husband Noel Watson received amazing service with his new specs from the Fremantle branch. Nothing was too much trouble, even able to collect on a Sunday !/ Beautiful ladies only eager to help. All in all a great experience, thank you girls x

Terrible experience that just kept getting worse. No customer service once they have your money. I have been going to Specsaver Fremantle for many years. They have now changed to a larger store and seem to have lost all sense of service. The test itself was no different to usual but the pushy nature of the sales staff to get a hearing test that I didnt want was new and annoying. Having parted with over $400 I was told due to covid there would be a month to 6 weeks delay which I accepted.nIssue 1 ... The glasses we ordered in November ... no communications at all on progress. i finally had to call them in Feb and was told yes they had been delivered some weeks before and no one had contacted me! Why did they not let me know they were there ready to collect and if sitting there for weeks whey no attempt to contact me ? Why, well they had my money so didnt care.nIssue 2 ... Collected Glasses .... unuseable, left eye completely unusable and obviously wrong. After two visits I was told they felt there was possibly and issue and had to consult with management and would let me know what was going to happen.nIssue 3 ... 3 days later I had heard nothing, called them to be told oh yes the glasses were wrong and they had been sent back. I asked why they hadn't told me this, no explanation. I then had to ask how long and oly then did they say about 2 to 3 weeks. Im still waiting and at no time have they said sorry as they dont care - they have my money so they were totally uninterested. Well more fool them, once I get these glasses I will go elsewhere to a decent company that remembers clients have a choice and should be treated with respect. All it needed was communications, concern that they had made an error and a simple sorry.nYou have lost a customer and for the first time I have resorted to complaining online as no sory was forthcoming as they dont care one jot.nnAnd so it goes on - I received the following response from Specsavers - obviously a standard response and they haven't even checked the link as it goes to a page thats for 'Customer Service' - Great ... BUT the selector for what the reason for contacting them about ... you guessed it doesn't have 'Complaints' So yet again the clever marketing people at Specsavers think a reply from a template to me will make it look like they are doing something - but they are not. What real customer service from a company that realy cases is ... you have my name and if not Im sure if you fo to the store and show them my complain they will know who I am and then YOU CALL OT CONTACT ME - you own your error, call and sort it out with me dont play mapped out scenarios just designed to make you look good because you are not handling this correctly - If I call now and ask to talk to the person who read and replied to my previous comment they will have no idea I even wrote it or who in the team would have responded. Get real SpecsaversnOh - this is what they sent me - try the link it puts all the responsibility back on me and they hope it will just walk away - a simple call and spending some time to find out would have stopped all this but we go on .....nnOk so - filled out the form and its not a 30 second call me I have a complaint oh no its aimed to make you give up but Im afraid you have my back up now so I have sent it - you now say you take thi seriously and will call me within 48 hrs - .....Im timing you .... and will report back on the results ... the store could have dome this a week ago? why didnt they??? Oh sorry I have to go back and fill out the form again ....nnUPDATE - 3 DAYS AFTER CONTACTING CUSTOMER SUPPORT .. NOTHING! Sad to say Im not really surprised

Adam could not of been more helpful, accomodating and professional.nThe service was second to none and I'd thoroughly recommend him and his great team.

The woman at the counter ,Jo is very rude and unfriendly ,I ended up leaving without even purchase the glasses I needed...in the other hand the guy that did my eyes check Craig was very nice and helpful.