Australia Post - Rosewater East LPO

Not happy.nMy partner received a parcel collection slip to pick up after 11am. We got there at 4:45 that afternoon.nThe lady could not locate it out the back . I was waiting in the car so did not know this was occurring, she told my partner she would have to call the driver and let him know tomorrow.nWhen my partner told me this I thought this was completely unacceptable.nShe told my partner she would be there until 6 so we went back in. The lady who was there I then realised was completely clueless had no clue what e was doing. She was smiling about the situation when she could see we were not impressed, they had lost a package that was not cheap.nWhen I said to her 'we received the email sayi ng its been dropped off waiting collection at this post office, does this not mean he has scanned it and dropped it off 'nShe then further told me how she didn't do her job correctly... her response was ' the way it works is the man scans in a bunch say 20 at a time then I am meant to count them but today I just didn't I usually do then continues to laugh about it.' So you're telling me you didn't do your job, and lost a package now laughing about it?nWhen I asked her to call the driver now as it's serious she said the number didn't work she already tried. So blaintently lied to us as you could tell by the way she spoke to us she was just an air head.nThe thing that infuriated me most other then all of what's already occurred was when I said to the lady , well my partner barely makes it here and has left work early today to make it, so can I pick it up for him as were both here and you can see he has approved it but she said no not possible. So explain to me why I was not allowed with his permission to pick it up when you can write on the back of a post slip who's allowed to pick it up on your behalf?nI truly believe this post office has stolen my package as all the evidence suggests that it has been left there, this lady was just filling in apparently, which makes my concerns worse as I'm not sure she even works for a post office, she seems like she could be from the chemist right in the same little complex there. If I don't receive this package today or hear from my partner that it's been found as soon as the shop opens I will be taking this to the acc or higher the way we were treated was a joke as if this is some big laughing matter. Its something we have paid for and need and to be treated like a school kid that just a lost a pencil that can be replaced is ridiculous.

Very helpful and great service a wide range of pre paid mobile services as well they are so polite an nice to chat with they really go out of their way to satisfy your needs.

Good service