Officeworks Castle Hill

Terrible printing service...nfirst you have to wait ages in line to even get to a place where someone can help you, staff are incredibly slow and have no value of time. I was printing some designs for a present, 8 pages and not one of them turned out half decent. When they charge this much, one would expect that their printer would be of top quality, but there was marks all over my pages, yellow on the top, poor photo quality, and the colour scheme was completely messed up. Very disappointed because I had to wait another half an hour just to show them the issues, and got the response that the only thing that could be done was to print them again (which I did, surprise surprise it did nothing). Apparently it is my responsibility to know what type of printer they use and check how the colouring of that printer works! Extremely annoyed at the printer quality as well as the service. Not to mention that people with Telstra mobile plans don't have access to data, and the wifi was a nightmare to work with! I paid extra for good quality paper, which I regret very much because the pages were of no use to me at all. Better off printing at home honestly, first and last experience with their printing service.

After 2 weeks waiting for my pre-ordered product to be available, they called and told me they can not supply it at all. I went there for a refund and a staff couldn't help me, so I asked for their manager and after about 10 min waiting, an angry woman came out with a worse attitude you can see from a manager. It was the worst experience I've ever had with any customer service in my life.nPLEASE JUST AVOID.

No one answer the phone. This is not acceptable. Tried to call repeatedly to check up on an order that waited over 10days, phone drop out after 10mins.

I must admit that the customer service in this store leaves a lot to be desired. I have recently purchased 2 Oppo Mobile phones from Office Works Castle Hill! Three days later, I was unable to unlock my phone due to putting the wrong password. I have immediately contacted Oppo and I was told that I have to take my mobile to Office Works Castle Hill and that should take 3-5 working days for my phone to be re-activated, I was also told that Office Works could give me a loan of a phone until mine gets fixed. I called the store and spoke to a gentleman by the name of SP claiming to be the Store Manager; he was rather rude, contemptuous and told me that it would take six weeks to unlock my phone, I asked him politely if he could suggest something else I could do, as my phone is my life-line! He hung up in my ears, saying that it was all he could do for me. So, If you are looking for after-sales service may I suggest that you avoid going to Castle Hill and head straight to Northmead Store?

Courteous staff, always willing to assist with inquiries and very friendly.