R & B Plumbing & Heating Ltd.

We were very pleased with R&B right from the initial phone call that I made to them. I received their name as a recommended vendor from our Strata. They booked a free estimate appointment and provided detailed quotes on three different products on time. They were prepared to answer any questions we had in a timely manner. As our furnace was not working, we asked for portable heaters to get us through until the installation of the furnace. They provided us with four heaters to keep us warm for about 2 weeks. On both days of installation, the installers arrived on time, were very efficient and kept the work area clean. They completed on time as promised. Overall, I have no hesitation, in giving R&B an excellent rating - they were professional, courteous and are great at what they do.

R&B installed 2 new sump pump with new wiring on March 21st 2019. It has only been about 19 months and the sump pump is not functioning properly. I was told that 2x 4/10hp Myer sump pump will be powerful enough. I was informed that there shouldn't be any issue for at least 2 years yet high level water alarm is on and water level doesn't seem to drop at all. It's been 12 hour since the alarm has triggered for the first time . Manufacturer warranty I believe is one year. I spent 2.5k and the product doesn't even last 19 months. Not a pleasant experience. It literally lasted one winter. Worst part of this experience is that I can't get hold of anyone during the weekends. They don't have emergency line. So either I have to contact some other company or wait until Monday to talk to someone from R&B Plumbing. What kind of plumbing company doesn't have an emergency line?

The quote given over the phone for a new gas hot water tank (Rheem 50 gal) was very reasonable, and the woman who took my call was very friendly and professional. The installer was also very friendly and professional. When he ran into a minor issue where he needed to go outside of the quote, mainly due to interference with the adjacent furnace's gas line being in the way, he was more than reasonable for the extra time and materials. I highly recommend R&B as I had a great experience with them, and will use them again in the future.

R&B Plumbing has been performing plumbing work for my company, Sprucehill Contracting, on and off for the past 8 years. The quality of the work they do has never been an issue. To be honest, we did have some differences of opinion on scheduling a few years back. That said, we recently used them on a whole home install as well as some maintenance work for various customers. I can say that they have NAILED the scheduling piece now. I have zero hesitation leaving a 5 star review for R&B now. Rob, Michelle, and Sally with the help of Malcolm and the rest of the team have really got things dialed in. If you hire them, you can rest assured that you will receive excellent quality work (or better) and that they will stand behind their work if you have an issue with it. Keep up the great work you guys! Thanks for making it easy to choose you as one of our plumbing/heating/air conditioning contractors. Sincerely, Erik

The technician was knowledgeable, did a good job and answered all my questions. I would not hesitate to use R&B Heating again. I will recommend them to my friends.