U-Haul Moving & Storage of Westside

Positive and negative experiences. In the whole, good people.

U-Haul doesn't have its act together as a company. Their website lets you reserve equipment at times when it isn't available, but you have to wait till an employee calls by the next day to inform you that you can't have the truck at 10:30am tomorrow as reserved, and they don't have anything until 4:30pm. And then you get there and they have five of the truck you wanted to rent. And an employee tells you the truck is on the opposite side of the building from where it actually is, so have fun finding that. And they didn't actually give you the furniture pads you paid for...

absolutely disgusted with the customer service. Had a truck booked for a month they call me 20 hours before my pickup to change it from 24hrs to 7 hours only. And earlier during the day. Making the truck completely useless to me during the times they changed it to. Tried calling them it wouldn't even ring. went in and they had their landlines unplugged. And yet they couldn't even manage to help me fix it when I went in. The staff would push aside my questions and not answer them. And when I repeated my question they got angry. Never again! Penske may be more expensive with the security deposit but if you're smart you will get it back!

The lady serving us at the desk was amazing! But the locker smelled a little like urine.

Last day of the month which is moving day for most. Over 20 people in line at open.only 2 people working. Only 2 people serviced in a half hour.