Royal Jubilee Hospital

During the current pandemic the last place I would choose to be is a hospital. Having been there twice now in the past three months I was so pleased to see the total efficiency in place. From the moment you enter the hospital every precaution is taken. The nurses in the eye clinic were extremely knowledgeable and the clinic was spotless and sanitized after every patient. Beyond being efficient they genuinely cared and explained everything that was happening in detail. Warm blankets and recliners also helped reduce the tension I was feeling. A very special Thank You to Jane and Ruth. Your kindness, professionalism and caring through both procedures will always be remembered with gratitude. In a time of darkness you provide a shining light!

Among other issues, the thing that stood out to me the most when I went to this hospital for emergency care was a nurse who was taking down my information in the waiting room area who was quite short with me and did not treat me with care. He would ask me a question, then not wait for me to finish answering. I've never felt so vulnerable and embarrassed talking to a healthcare professional while seeking help. Two other nurses hovered in the area watching. After being short and hasty, he began publicly asking me sensitive questions like if I was anorexic and depressed. I had just told him why I had come to the hospital, and he ignored the answers I gave and abruptly started asking questions irrelevant to the issues that had brought me to the hospital that day. I can understand that being a nurse is a stressful job, but what I can't deal with is the insensitivity while dealing with patients who come to you for care. I'm appreciative of the nurses who despite the stress of the job, treat the people whom they interact with with care and respect. I worry about the nurses who are obviously burnt out who continue to work despite their deconstructive behavior and pent up frustrations.

Was in and out in 20 minutes, staff was so awesome Nd doctor took quick care of my girlfriend

My husband went for a CT scan, the staff were friendly and service was fast. Thank you, you are very appreciated!

The hospice unit was incredibly generous during my sisters final transition through death. During the Covid19 pandemic, my sisters brain cancer claimed her life. I was unable to fly home to be with her in her final moments, so the nurses included me in the experience to the best of their ability. They went above and beyond by holding the phone up to her ear so I could speak to her, described her room and painted a picture of her view of mount Baker out the window. The nurse described the energy in the room, and made me feel at peace by sharing details about her final moments up to the last breath. She even called the following day to check on me and make sure I had a support system to lean on as I begin the healing process. I’m grateful for their compassion, and generosity during this challenging time. Gratefully & sincerely, Nicolle Callahan