Medicentres Family Care Clinics

My daughter was suffering from a throat infection. She was tested negative for COVID a few weeks prior but her sore throat did not go away. I was turned away from numerous clinics and was told I had to go get tested again for Covid. She had no new symptoms and clearly needed antibiotics but nobody would listen. I called several clinics in north Edmonton. Even was stood up by a doctor at the Hudsons medical clinic who was suppose to call and never did. I had stayed up after a night shift waiting for his call. I was ready to walk into an ED over something so easily treatable but could become very serious until I called this clinic. The nurse at the front desk was understanding and had me come in. Instantly my daughter was seen by the Kind Dr Johnston and was finally treated, This will be my number one clinic to go to for now on. Thank you to all the great staff! I appreciate everything you have done for my daughter.

I have been at this medi center a few times and granted their may be a wait but I find they get to know you first before asking what brought you there. That is what I expect and have been happy with the doctors there.

Longest wait of my life.. should have seen my family GP but understandable due to covid

I have had traumatic experiences with doctors in the past, so working up the courage to seek medical help today wasn't easy. When I have panic attacks I hyperventilate, get sweaty and flushed. I came in today to seek help for what I believe to either be an ovarian cyst or an implanted IUD. I got turned away after being forced to wait in the waiting room for 30 minutes while having an anxiety attack, and then being told my temperature was too high from being flushed. I was assured a doctor would call me to address my concerns. 'I explained that I have been experiencing pain varying from mild to so severe that I can't walk. The doctor told me that there was nothing he could do without seeing me but that he wouldn't allow me in, and that I should get a COVID test. I've taken my temperature 6 other times today and every time I it comes back normal. A COVID test won't help, because I will have an anxiety attack if I were to try and come back, and my temperature will seem elevated and I will be sent away again. I need an exam. I am mortified that a doctor could be so uncaring and dismissive of my health concerns and offer no assistance what-so-ever. The search for medical treatment feels hopeless now and I am stuck with horrible pain. Why even put yourself through going here if they can't care less. Terrible experience and will never go back. Seriously lessens my trust in this clinic.

Have been going to Dr. Johnston ever since clinic was in Tudor Glen. Three generations of my family have been going to him. Recently however, because of COVID-MANIA some of the staff have become super irritable. There are two in particular who were exceptionally cruel. One was a fat fellow who told me to leave because I refused to wear a mask even though I wear a shield. As a child I almost drowned and ever since then have not been able to wear any face coverings or anything that restricts my breathing, not even scarfs. I've tried wearing masks but wind up having a panic attack and rip it off gasping for breathe. I am 70 and on BP meds and this attempt to wear a mask spikes my pressure, so am more afraid of dying from heart-attack than from the Covid. So not sure how I am ever going to see Dr. Johnston again, unless it is virtually. The second staff member was a woman with dark skin who treated my wife with great disdain, rolling her eyes at her. I had taken my grandson to see Dr. Johnston, but found out we would have to wait over 3 hours so rescheduled. My wife was to meet us there. She came in asking if she could go back to let us know she was there, but instead of trying to find out if were there or not, and letting my wife know that, the staff member just rolled her eyes and said the doctor only lets no more than 2 people in. My wife wound up waiting for over 2 hours for nothing (she forgot her phone at home). Eventually she left and came home finding me waiting for her...she was mad at staff for not telling her we had left. Lack of organization and poor information skills? Good help is so hard to find these days. Staff was way better in the old location. Follow-up: Was contacted by McKenny Medicentre manager and received an apology concerning the way my wife and I were treated by front-end support staff. Was told staff were reprimanded. Still, we have decided to go to a facility closer to us. This Medicentre moved from Tudor Glen which was much closer to where we lived to where it is now. I want to thank Dr. Johnston for all the years he has been my doctor and hope all the best for him.