Southern Alberta Institute of Urology

I phoned to ask for a follow up appointment with Dr Dushinski today and the lady who answered the phone had a harsh and disrespectful tone in her voice, very unprefessional. She didn't sound accommodating and it sounded like it was such a bother to answer calls. If you are a phone receptionist, be courteous. Learn the basic phone courtesy please?

I wanted to book a follow up appointment for my mom, it took them forever to pick up the phone, and the customer service was horrible. The lady makes you feel like you owe her million dollars. If you dont know how to commucate then you shouldn't work there.

Without a doubt the worst medical care I’ve ever received. My surgery was not booked when it was supposed to be - constantly unable to reach both Dr. Desantis as well as his incompetent reception staff. Hundreds of phone calls with no response. Save yourself the energy and go somewhere else.

Not impressive at all, It was rarely open....answering machine pretty much works there.... And you cannot get a Hold of a single doctor but one, first time I called,the nurses lied about him coming in...he was out of town for 4.5 more days... He even ended up not doing my surgery...cause he messed up. Chopping parts off my body that wasn't called for,Sad,really sad. Now i have to live like this the rest of my life...

Very sad and disappointing experience. No big interest on patient specific case. They will just give you overall practice and recommandation. I took my dad who was visiting Canada. As we got there the doctor we were seeing told us he did not have the latest ultrasound results on the system which were done 3 weeks earlier . So he based his analysis on an old ultrasound done 2 years ago and did not bother looking at the latest ultrasound. I called the radiology were we did the ultrasound and they told us that if doctor could'nt find the latest scan he should have called and have it faxed to him right away but of course he did not bother. Fast forward two months later my dad had to travel again out of his country of origin to get an emergency surgery on this prostate... Not recommended if you have no chance than to go there please make sure to read EVERYTHING you can about whatever bringing you there. Do not go trusting they will cover your concern nor educate you properly about it ....