Image Optometry Orchard Park Mall Kelowna

The staff were nothing short of amazing. They were so easy to talk to and they helped with anything I needed, even billing. The prices are the lowest out of along the eye glass stores I looked at which made getting glasses very affordable. Thanks so much to the staff at Image optometry!

It feels amazing because they gave me a service which is beyond my expectations. People were so accommodating especially Tanya. They know how to value their customers or guests even in their own little way. Two thumbs up team Image Orchard Park for a great customer service. Rest assured that I will recommend your clinic to all my friends and colleagues. 🙂

I've been buying my glasses from image for several years now. Recently I had some concerns about a pair of glasses and the friendly staff made it easy for me to fix my issue, all while feeling valued and comfortable. Too many businesses make you feel uncomfortable about bringing an issue to their attention. Not Image. I will be buying from them for many more years.

I was just getting new lenses in two of my existing pair of glasses and I was treated like I was their best customer buying top of the line frames. Great staff... Knowledgable, friendly, efficient. Good value... Prices comparable to Costco. Fast service... Glasses were delivered ahead of schedule. What more could I ask for? I'll definitely be a repeat customer.

I found Image Optometry through Groupon Coupon. I looked them up and they were close by and had good reviews. This will not be one of them. After getting my glasses I have gone back 4 times to get issue after issue resolved. Each time I leave the store I feel like it is my fault that my eyes don't make the lenses better, rather than it being the other way around. I believe they have the best intentions, yet they are not trained in solution resolution, just proving that their lenses work. One pair I bought for driving is unusable in any way that would be considered normal. The upper left part of the progressive lens is the only space where the focus point is clear, and I have to tilt my head at an angle to see clearly while driving. It's uncomfortable and weird way to drive. I would get it resolved yet I am exhausted after 4 attempts. I am told my eyes must have changed as they lenses are a "million million times perfect". My experience goes like this: they have wrote the wrong prescription. put lenses in the wrong frames, added unrequested upgrades, and told me it is my eyes fault and not the lenses. My last effort to get one pair of lenses corrected took over an hour (15 -20 minutes max would have been realistic) and I walked away feeling I owed them a 5 star rating. Oddly their words didn't make the lenses work any better. I am so frustrated because one $200 pair is too blurry to use and I will probably end up throwing them away. The other $200 pair will be as a back up and I will go back to $35 Foster Grant readers as I've never had an issue with them. I think they really do try to be good a customer service. It's just when it doesn't go right it's my eyes that need to get better, but isn't that why I got the glasses in the first place because, well, they're not.