Guisachan Family Medicine

Highly recommend Dr. Prozesky. He is the most competent doctor I have dealt with in a long time and actually cares. He takes the time to listen to your concerns, which sadly is rare in todays age.

Dr. Prozesky is a wonderful family doctor. Highly recommended for his knowledge and professionalism. The clinic itself is difficult to get through at times with 'busy' call signals, but he more than makes up for it.

Easy to book appointments, I always get in quickly. Transferring prescriptions is always easy and quick.

Our appointment was with Dr. Akyurekli on Tuesday, Nov. 26th. First I was given the wrong time to bring my 94 yr old mother in so we had to come back 4 hours later. This wasn’t a mistake on my part as I had called back on the 19th to double check the date and time before the appointment. My Mom was given two prescriptions which were to be faxed directly to the drug store. By the next day it still wasn’t at the drug store so we phoned the office and found out they had the wrong number. The next day, Thursday, the office is closed. On Friday the meds still weren’t at the pharmacists. I called waited on hold for 20 min. When I spoke to the receptionist she said there wasn’t any prescription on file, which I responded that I was right there when the doctor gave her the paperwork. After our 3 min. conversation she asked me to hold of which I was on hold for 35 min. I hung up and tried again in case I had gotten put into cyberspace while on hold. Once again I was automatically put on hold for 15 min. at which point I gave up. It is now the weekend and my Mom is still in pain and we have had no positive outcome for five days. We were very pleased with the doctor but something definitely has to change at the front end. Mom’s previous doctor, who retired, only had one receptionist and she managed very well. The doctor had a very busy and full clientele plus 3 examination rooms which the receptionist was responsible for. Unfortunately I really am not looking forward to having to go through all the waiting again tomorrow to try to get the medication for my Mom. UPDATE: Amanda came back and fixed everything in less than two hours. So extremely efficient and helpful.

Love everything about this place