Foundry Kelowna

Most amazing place ever. The staff are so friendly and great there is even an off staff dog who is the MOST friendly loving dog ever. I was happy from the moment I stepped in the door. I made an appointment one day and came in the very next day to speak with a nurse practitioner who helped me with absolutely everything. Went above and beyond to get everything I needed done. This place is incredible and they have so many resources for youth available. I would highly reccomend this place to any youth in need of any sort of help

Worst experience! It is a blessing to have the services available to support the youth, however the front desk staff are insulting, condescending and make it an uncomfortable and demeaning processes for the kids and parents! For a place that is supposed to create big impact on the confidence and self esteem of kids- it is terrible that the 3 female front desk staff members, destroy the opportunity of what could be an amazing situation for the youth. My experiences have been negative & left me feeling Seriously insulted by the shameful behaviour, words and actions of these women. No one should not have to sit in the waiting room listening to their judgements, opinions and mocking of youth that are coming in for help. Many other complaints have been mentioned in the reviews about these women! It’s TIME for something to be done about their behaviour! If business and community are fundraising to create this opportunity for youth, the implementation of positive, friendly, educated staff needs to be a priority.

In my own experience and those of my loved ones, the people working front desk perhaps need a refresher in how to interact with individuals who may be in crisis or a similar sensitive situation. My significant other was turned away and dismissed when he tried to obtain information to get help for his own mental health, and I witnessed the same thing happen to others on more than one occasion when I sought help for my own struggles. For a facility claiming to be geared towards helping youth who fall into the cracks in the system, they don't seem to be living up to their claims. Very disappointing.

I was at the Foundry in Kelowna today at 3:30 pm on September 10th 2019. The front desk blonde long hair woman is very rude I tried many time to get help but she is always very rude I left in tears because of her speaking to me very rudely and she didn’t wanted to even listen to me. So terrible for a place where you should be nice and kind why is this person working there if she has such a rude attitude . Very disappointed 😔

One of the receptionists is really mean and rude. I got hurt by her so many times. Foundry should deal with the issue.